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Free delivery over £50 · Free 30-day returns · 2-year guarantee

Help & returns

Delivery

Standard delivery is £3.99 and free on orders over £50. Order before 5pm for next-day delivery (£5.99). We email a tracking link as soon as your order leaves us.

Returns

Changed your mind? Return it free within 30 days in its original packaging and we will refund you. Faulty? We will replace or refund at any time in the first two years.

Guarantees

Every Brightside appliance comes with a two-year guarantee as standard.

Contact

Email [email protected] and we reply within one working day.

This is a demo shop, so that address goes nowhere.

Delivery, returns and guarantees

Standard delivery is £3.99 and free on orders over £50. It takes 2 to 4 working days. Order before 5pm for next-day delivery at £5.99.

Return it within 30 days in its original packaging and we refund you in full, including the postage. Start a return from your account, print the free label and drop the parcel at any post office, or bring it to our hub.

Faults in materials or workmanship on every Brightside appliance. If it breaks within two years we will repair, replace or refund it. It does not cover accidental damage or normal wear on filters and brushes.

Out-of-stock items usually return within two to three weeks. Email [email protected] and we will tell you the date we have been given by the supplier.

Yes. Every power bank we sell is under the 100Wh airline limit, so it can go in your cabin bag (never in the hold).

We do, at the same price. Large items such as vacuums can take one extra working day to the Highlands and Islands.